{"id":14791,"date":"2013-04-15T00:00:00","date_gmt":"2013-04-15T00:00:00","guid":{"rendered":"https:\/\/horecamagazine.be\/hold-up\/"},"modified":"2013-04-15T00:00:00","modified_gmt":"2013-04-15T00:00:00","slug":"hold-up","status":"publish","type":"post","link":"https:\/\/horecamagazine.be\/fr\/hold-up\/","title":{"rendered":"Hold-up"},"content":{"rendered":"<blockquote><p>Rares sont les \u00e9tablissements horeca \u00e0 n\u2019avoir jamais \u00e9t\u00e9 confront\u00e9s au vol\u00a0: clients qui chapardent des couverts, personnel un peu trop attach\u00e9 \u00e0 la caisse ou cambrioleurs qui, de nuit, s\u2019emparent de cette m\u00eame caisse. Bien s\u00fbr, c\u2019est grave, mais cela n\u2019a rien de comparable avec une attaque \u00e0 main arm\u00e9e qui, outre la perte financi\u00e8re, laisse d\u2019\u00e9ventuelles s\u00e9quelles physiques et psychiques.<\/p><\/blockquote>\n<p>Ces derniers temps, les \u00e9tablissements horeca \u2013 et les restaurants en particulier \u2013 sont de plus en plus souvent la cible de gangsters. Les banques, les bureaux de poste et les bijoutiers sont tellement bien s\u00e9curis\u00e9s que les chances d\u2019y r\u00e9ussir un hold-up sont devenues quasiment nulles. En revanche, les restaurants sont des proies assez faciles\u00a0: ils sont tr\u00e8s accessibles et les gens anim\u00e9s de mauvaises intentions peuvent ais\u00e9ment venir rep\u00e9rer les lieux \u00e0 l\u2019avance. De plus, un restaurant pr\u00e9sente d\u2019autres avantages pour les voleurs\u00a0: ils sont ouverts le soir et les cambrioleurs aiment travailler quand il fait sombre. Si votre \u00e9tablissement se situe \u00e0 proximit\u00e9 d\u2019une voie d\u2019acc\u00e8s rapide, mieux vaut \u00e9galement redoubler de vigilance.<\/p>\n<p>Le Service public f\u00e9d\u00e9ral Int\u00e9rieur dispense, par le biais de la Direction g\u00e9n\u00e9rale S\u00e9curit\u00e9 et Pr\u00e9vention, des informations sur la pr\u00e9vention de la criminalit\u00e9, et ce, tant aux citoyens qu\u2019aux entrepreneurs. Sur son site web, le SPF consacre m\u00eame une attention particuli\u00e8re \u00e0 la s\u00e9curit\u00e9 dans les restaurants.<\/p>\n<p>De quoi devez-vous tenir compte\u00a0? Commencez par faire preuve de discr\u00e9tion vis-\u00e0-vis de votre personnel. Gardez pour vous les informations relatives au chiffre d\u2019affaires, aux combinaisons chiffr\u00e9es du coffre, etc. Soyez sur vos gardes vers l\u2019heure de la fermeture. Lorsque vos derniers clients boivent un digestif, pensez \u00e0 fermer la porte d\u2019entr\u00e9e. Une fois que ces clients ont pay\u00e9 leur addition, accompagnez-les \u00e0 la porte et refermez-la derri\u00e8re eux. Fermer toutes les portes \u00e0 cl\u00e9 est par ailleurs une r\u00e8gle d\u2019or quand vous buvez un verre avec le personnel apr\u00e8s le service ou pendant le nettoyage de la salle. Veillez \u00e0 ce que votre caisse ne contienne que de la monnaie, pas plus. Avez-vous d\u00e9j\u00e0 entendu parler des coffres-forts POS\u00a0? Il s\u2019agit d\u2019une sorte de bo\u00eete aux lettres sous la caisse dans laquelle vous pouvez glisser d\u2019importantes sommes d\u2019argent \u00e0 intervalles r\u00e9guliers. Ces coffres sont g\u00e9n\u00e9ralement \u00e9quip\u00e9s d\u2019une serrure \u00e0 minuterie impossible \u00e0 ouvrir imm\u00e9diatement. Les cambrioleurs sont g\u00e9n\u00e9ralement press\u00e9s et n\u2019ont pas la patience d\u2019attendre l\u2019ouverture. Si vous avez un coffre comme celui-l\u00e0, signalez-le en apposant une affichette ou un pictogramme sur la porte ou la caisse de votre \u00e9tablissement afin que les voleurs sachent \u00e0 quoi s\u2019en tenir. Certains restaurants sont \u00e9quip\u00e9s d\u2019une alarme silencieuse : une simple pression sur le bouton ou la saisie d\u2019un code sur la caisse suffit \u00e0 pr\u00e9venir imm\u00e9diatement une centrale d\u2019alarme. Cette derni\u00e8re peut alors alerter la police. Informez votre personnel de cette alarme, expliquez-lui comment et quand l\u2019utiliser. Lorsque vous activez l\u2019alarme, les cambrioleurs ne peuvent en aucun cas le remarquer. Cela ne ferait qu\u2019accro\u00eetre leur nervosit\u00e9, avec les cons\u00e9quences que cela implique.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3>Lumi\u00e8re et cam\u00e9ras<\/h3>\n<p>&nbsp;<\/p>\n<p>\u00c9vitez \u00e0 tout prix les rituels quotidiens r\u00e9currents relatifs \u00e0 l\u2019argent\u00a0: ne vous rendez jamais au m\u00eame moment \u00e0 la banque pour y d\u00e9poser de l\u2019argent. Si, apr\u00e8s la fermeture, vous emmenez de l\u2019argent \u00e0 la maison, demandez toujours \u00e0 au moins l\u2019un de vos collaborateurs d\u2019attendre la fermeture avec vous et de vous accompagner jusqu\u2019\u00e0 votre voiture. Si votre parking est plut\u00f4t sombre, investissez dans un \u00e9clairage digne de ce nom, si possible \u00e9quip\u00e9 d\u2019un capteur de mouvements. Si vous avez l\u2019intention d\u2019installer des cam\u00e9ras, faites-le aux endroits strat\u00e9giques\u00a0: \u00e0 la porte d\u2019entr\u00e9e par laquelle tout le monde doit passer et \u00e0 l\u2019entr\u00e9e du parking, histoire d\u2019avoir le num\u00e9ro de plaque d\u2019immatriculation d\u2019\u00e9ventuels cambrioleurs.<\/p>\n<p>Pensez \u00e9galement toujours \u00e0 discuter \u00e0 l\u2019avance avec vos collaborateurs de la r\u00e9action \u00e0 adopter en cas de visite impromptue. Demandez-leur d\u2019\u00eatre attentifs aux clients qui se comportent de mani\u00e8re \u00e9trange. Dites-leur surtout qu\u2019ils doivent faire ce qu\u2019on leur demande et ne prendre aucun risque. \u00c9laborez \u00e9ventuellement un plan de s\u00e9curit\u00e9 avec les num\u00e9ros de t\u00e9l\u00e9phone et les gestes \u00e0 faire apr\u00e8s un cambriolage.<\/p>\n<p>Que faire si vous vous retrouvez soudain nez \u00e0 nez avez le canon d\u2019un revolver, une matraque ou un couteau\u00a0? Partez toujours du principe que votre s\u00e9curit\u00e9, celle de vos collaborateurs et celle de vos clients vaut bien plus que l\u2019argent. M\u00eame si c\u2019est difficile, essayez de garder votre calme et de vous conformer aux ordres des gangsters. Faites ce qu\u2019ils demandent et essayez en m\u00eame temps de les observer\u00a0: combien sont-ils, estimez leur taille et leur \u00e2ge, m\u00e9morisez la couleur de leur peau et de leurs yeux, regardez s\u2019ils ont des caract\u00e9ristiques physiques particuli\u00e8res, tentez de reconna\u00eetre la langue ou le dialogue dans lequel ils s\u2019expriment, retenez comment ils sont habill\u00e9s. Quelles armes ont-ils et dans quel type de v\u00e9hicule se d\u00e9placent-ils\u00a0? L\u2019id\u00e9al est bien s\u00fbr de parvenir \u00e0 noter leur plaque min\u00e9ralogique. Essayez \u00e9galement de voir dans quelle direction ils s\u2019enfuient.<\/p>\n<p>Ne tentez surtout pas de vous substituer \u00e0 la justice. Pour commencer, les gangsters sont pr\u00e9par\u00e9s, pas vous. Deuxi\u00e8mement, vous pourriez \u00eatre poursuivi pour coups et blessures port\u00e9s aux voleurs\u00a0! La notion d\u2019autod\u00e9fense est tr\u00e8s limit\u00e9e en Belgique.<br \/>\n<b><br \/>\n<\/b>WB<\/p>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Rares sont les \u00e9tablissements horeca \u00e0 n\u2019avoir jamais \u00e9t\u00e9 confront\u00e9s au vol\u00a0: clients qui chapardent des couverts, personnel un peu trop attach\u00e9 \u00e0 la caisse ou cambrioleurs qui, de nuit, s\u2019emparent de cette m\u00eame caisse. Bien s\u00fbr, c\u2019est grave, mais cela n\u2019a rien de comparable avec une attaque \u00e0 main arm\u00e9e qui, outre la perte [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11845,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"pgc_sgb_lightbox_settings":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[63],"tags":[],"class_list":["post-14791","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classifiee","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hold-up | Horeca Magazine<\/title>\n<meta name=\"description\" content=\"Horeca Magazine | Hold-up\" \/>\n<meta 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