{"id":14872,"date":"2016-09-16T00:00:00","date_gmt":"2016-09-16T00:00:00","guid":{"rendered":"https:\/\/horecamagazine.be\/fraude-dans-lhoreca\/"},"modified":"2023-11-24T10:53:03","modified_gmt":"2023-11-24T09:53:03","slug":"fraude-dans-lhoreca","status":"publish","type":"post","link":"https:\/\/horecamagazine.be\/fr\/fraude-dans-lhoreca\/","title":{"rendered":"Fraude dans l\u2019horeca"},"content":{"rendered":"<p class=\"p1\"><em>Cela arrive h\u00e9las plus souvent que vous ne le pensez\u00a0: les collaborateurs horeca qui veulent arrondir leurs fins de mois via votre caisse. Voici quelques exemples pratiques. Et, plus important encore\u00a0: les solutions. Celles-ci figurent en <b>gras<\/b> \u00e0 la suite des exemples.<\/em><\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">On pr\u00e9sente l\u2019addition sans l\u2019enregistrer.<br \/>\n<b>Utilisez le contr\u00f4le du stock et des cam\u00e9ras<\/b>.<\/li>\n<li class=\"li1\">Le collaborateur n\u2019enregistre pas la derni\u00e8re commande. Toutefois, au moment de l\u2019addition, il l\u2019ajoute manuellement.<br \/>\n<b>Travaillez avec des terminaux portables ou avec du personnel de cuisine et de bar permanent, de sorte que la personne qui commande ne peut pas recevoir de marchandises sans proc\u00e9der \u00e0 l\u2019enregistrement<\/b>.<\/li>\n<li class=\"li1\">Happy hour\u00a0: les collaborateurs ach\u00e8tent par exemple 500 consommations pendant l\u2019happy hour et les r\u00e8glent rubis sur ongle. Toutefois, ces consommations sont revendues par la suite au prix plein.<\/li>\n<li class=\"li1\">Les collaborateurs am\u00e8nent eux-m\u00eames des spiritueux et\/ou de la nourriture de chez eux et les vendent aux clients.<b><br \/>\nUtilisez les cam\u00e9ras, le contr\u00f4le du stock \u00e0 l\u2019improviste.<\/b><\/li>\n<li class=\"li1\">Les collaborateurs ram\u00e8nent des produits de l\u2019\u00e9tablissement \u00e0 la maison.<br \/>\n<b>Utilisez les cam\u00e9ras, \u00e9galement \u00e0 la sortie et pr\u00e8s des conteneurs.<\/b><\/li>\n<li class=\"li1\">Le collaborateur est responsable des commandes mais fait livrer la moiti\u00e9 chez lui et le reste au travail. Tout est factur\u00e9 \u00e0 l\u2019\u00e9tablissement.<br \/>\n<b>Confiez \u00e0 quelqu\u2019un d\u2019autre le contr\u00f4le et la r\u00e9ception des marchandises; faites \u00e9galement contr\u00f4ler le poids.<\/b><\/li>\n<li class=\"li1\">La famille et les amis re\u00e7oivent des articles \u00e0 des prix plus avantageux, car le collaborateur recopie les prix des produits.<br \/>\n<b>Enregistrez les prix dans la caisse et faites en sorte qu\u2019ils ne puissent pas \u00eatre r\u00e9\u00e9crits<\/b>.<\/li>\n<li class=\"li1\">Le collaborateur pointe les articles, mais si le client ne demande pas de ticket, il indique d\u2019office un certain montant de r\u00e9duction sur le ticket.<br \/>\n<b>Lancez une action d\u2019\u00e9pargne avec des tickets de caisse, de sorte que les clients sont encourag\u00e9s \u00e0 amener le ticket. Contr\u00f4lez les impressions sur les r\u00e9ductions.<\/b><\/li>\n<li class=\"li1\">Un collaborateur \u00e9tablit l\u2019addition avec un ticket de sous-total ou un ticket d\u2019aper\u00e7u. Au lieu d\u2019imputer par la suite le ticket au bon paiement de mani\u00e8re d\u00e9finitive, le collaborateur laisse tomber le ticket ou enregistre le tout sur erreur\/retour.<br \/>\n<b>Bloquez cela au niveau du collaborateur, contr\u00f4lez les impressions sur le plan des erreurs\/retours\/tickets p\u00e9rim\u00e9s.<\/b><\/li>\n<li class=\"li1\">Quelque chose est enregistr\u00e9 en retour a posteriori.<br \/>\n<b>D\u00e9signez une personne responsable des enregistrements des retours ou demandez \u00e0 ce que quelqu&rsquo;un note sur les tickets le motif du retour ainsi que la signature du collaborateur<\/b>.<\/li>\n<li class=\"li1\">La caisse est entre-temps remise \u00e0 z\u00e9ro.<br \/>\n<b>Vous pouvez palier cela en parcourant la num\u00e9rotation sur les rapports.<\/b><\/li>\n<li class=\"li1\">Le tiroir-caisse est laiss\u00e9 ouvert, le collaborateur pointe quelque chose pour ensuite le r\u00e9introduire en tant qu\u2019erreur.<br \/>\n<b>Organisez une action d\u2019\u00e9pargne avec les tickets de caisse et programmez la caisse de fa\u00e7on telle qu\u2019aucun enregistrement ne peut avoir lieu lorsque le tiroir-caisse est ouvert.<\/b><\/li>\n<\/ul>\n<p class=\"p1\">Conseil\u00a0: la plupart des entrepreneurs horeca utilisent leurs impressions de caisse pour le chiffre d\u2019affaires, la TVA et le contr\u00f4le du mode de paiement. Toutefois, les erreurs, retours, tickets p\u00e9rim\u00e9s et r\u00e9ductions doivent \u00e9galement \u00eatre tenus \u00e0 l\u2019\u0153il. Vous pouvez revoir cela sur le rapport par collaborateur. Via le journal \u00e9lectronique, il vous est possible de contr\u00f4ler a posteriori tout ce qui a \u00e9t\u00e9 point\u00e9. Cela est tr\u00e8s pratique en cas de suspicion de fraude.<\/p>\n<p class=\"p1\"><img decoding=\"async\" class=\"alignnone size-full wp-image-4958\" src=\"https:\/\/horecamagazine.be\/wp-content\/uploads\/2018\/12\/lightspeed.jpg\" alt=\"lightspeed\" width=\"1000\" height=\"702\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cela arrive h\u00e9las plus souvent que vous ne le pensez\u00a0: les collaborateurs horeca qui veulent arrondir leurs fins de mois via votre caisse. Voici quelques exemples pratiques. Et, plus important encore\u00a0: les solutions. Celles-ci figurent en gras \u00e0 la suite des exemples. On pr\u00e9sente l\u2019addition sans l\u2019enregistrer. Utilisez le contr\u00f4le du stock et des cam\u00e9ras. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":12553,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"pgc_sgb_lightbox_settings":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[42,63],"tags":[],"class_list":["post-14872","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-focustastefr","category-non-classifiee","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Fraude dans l\u2019horeca | Horeca Magazine<\/title>\n<meta name=\"description\" content=\"Horeca Magazine | Fraude dans l\u2019horeca\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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