{"id":39719,"date":"2023-02-23T15:25:53","date_gmt":"2023-02-23T14:25:53","guid":{"rendered":"https:\/\/horecamagazine.be\/10-coups-de-fil-avant-de-trouver-un-resto-cest-fini\/"},"modified":"2023-02-23T15:28:25","modified_gmt":"2023-02-23T14:28:25","slug":"10-coups-de-fil-avant-de-trouver-un-resto-cest-fini","status":"publish","type":"post","link":"https:\/\/horecamagazine.be\/fr\/10-coups-de-fil-avant-de-trouver-un-resto-cest-fini\/","title":{"rendered":"10 coups de fil avant de trouver un resto, c\u2019est fini !"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb _builder_version=\u00a0\u00bb4.19.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.19.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb column_structure=\u00a0\u00bb3_5,2_5″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb custom_padding=\u00a0\u00bb0px|||||\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.19.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb3_5″ theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.19.2″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb theme_builder_area=\u00a0\u00bbpost_content\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]<\/p>\n

bookTable\u00a0: Informez instantan\u00e9ment vos clients. Cr\u00e9ez l\u2019opportunit\u00e9. N\u2019attendez pas le client, informez-le des disponibilit\u00e9s.<\/strong><\/p>\n

Mais dites-moi madame, c’est quoi un \u2018nos chaud\u2019 ? Un nouveau plat qui sort du four ? Une friandise de fin de diner ? Pas du tout. Un no-show, c’est le jargon qu’on utilise dans la restauration pour d\u00e9crire un client qui r\u00e9serve, mais qui ne se pointe pas. Un gars qui vous pose un lapin, en g\u00e9n\u00e9ral avec panache. Le no-show ne prendrait certainement pas le temps d’annuler sa r\u00e9servation, trop occup\u00e9 qu’il est \u00e0 courir vers un autre restaurant, \u00e0 finalement rester chez lui , ou \u00e0 finir son verre de vin en terrasse. Le no-show n’a pas que \u00e7a \u00e0 faire. Il a pos\u00e9 une option, comme \u00e7a l\u00e0, au cas o\u00f9. Et, tout h\u00e9sitant qu’il est, il finit par d\u00e9cider de ne pas venir, un bon quart d’heure apr\u00e8s le d\u00e9but de ladite r\u00e9servation. Ou m\u00eame avant. Et sans plus jamais r\u00e9pondre au t\u00e9l\u00e9phone.<\/p>\n

En 2019, une vague de no-show dans les restaurants a indign\u00e9 la presse et les r\u00e9seaux sociaux. On ne peut que constater que malgr\u00e9 les outils mis en place tels que les rappels, les e-mails, les sms\u2026 ce ph\u00e9nom\u00e8ne est toujours pr\u00e9sent. De nombreux restaurateurs se sont plaints d\u2019\u00eatre d\u00e9munis face \u00e0 ce probl\u00e8me. Leur restaurant affiche complet alors que durant la soir\u00e9e, une ou plusieurs tables peuvent ne pas se pr\u00e9senter. C\u2019est frustrant pour nous, clients, et cela a un impact financier pour le restaurateur. Celui-ci n\u2019a d\u2019autre choix que d\u2019attendre un \u00e9ventuel client de passage que ce soit sur place ou sur un site proposant son \u00e9tablissement, ou de compter sur les partages sur les r\u00e9seaux sociaux.<\/p>\n

Nous souhaitons offrir aux restaurateurs une solution face \u00e0 un probl\u00e8me malheureusement r\u00e9current. Notre concept repose pour le restaurateur sur le fait que d\u00e8s que celui-ci a un no-show, ou une annulation de derni\u00e8re minute (car oui, certaines personnes sont encore correctes), celui-ci a la possibilit\u00e9 via son application de tenir inform\u00e9s nos utilisateurs d\u2019une disponibilit\u00e9 de derni\u00e8re minute. En pla\u00e7ant sa table sur notre application bookTable, le restaurateur n\u2019attend pas le client, il va \u00e0 lui ! Tous les utilisateurs ayant ce restaurant dans leurs pr\u00e9f\u00e9rences, recevront instantan\u00e9ment une notification pr\u00e9cisant la disponibilit\u00e9 de la table. Le restaurateur n\u2019est plus dans l\u2019attente, bookTable lui permet d\u2019\u00eatre proactif dans la recherche du client cibl\u00e9. En ce qui concerne l\u2019utilisateur, finis les appels multiples, les visites de pages internet\u2026 nous lui offrons la possibilit\u00e9 d\u2019\u00eatre tenu inform\u00e9 instantan\u00e9ment des tables disponibles dans la zone o\u00f9 il se trouve ou dans ses restos pr\u00e9f\u00e9r\u00e9s. Notre business model se base sur un abonnement mensuel pour le restaurateur ainsi qu\u2019un co\u00fbt par couvert. Le monde de l\u2019Horeca \u00e9tant s\u00e9rieusement impact\u00e9 par la crise du covid, nous avons d\u00e9cid\u00e9 que les frais mensuels de publications seraient offerts \u00e0 chaque restaurant lors de la r\u00e9ouverture de l\u2019Horeca apr\u00e8s et ce pendant 1 an. Nous ne sommes peut-\u00eatre pas la solution au no-show mais nous tentons d\u2019en limiter l\u2019impact\u2026<\/p>\n

Quelques chiffres\u00a0:<\/strong><\/p>\n

D\u2019apr\u00e8s un r\u00e9cent bilan, le taux de No-Show a augment\u00e9 d\u2019environ 20 % par rapport \u00e0 la p\u00e9riode avant Covid.<\/p>\n

Les No-Show repr\u00e9sentent une perte moyenne de chiffre d\u2019affaires de l\u2019ordre de -10 \u00e0 -15% pour les restaurateurs.<\/p>\n

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bookTable\u00a0: Informez instantan\u00e9ment vos clients. Cr\u00e9ez l\u2019opportunit\u00e9. N\u2019attendez pas le client, informez-le des disponibilit\u00e9s. Mais dites-moi madame, c’est quoi un \u2018nos chaud\u2019 ? Un nouveau plat qui sort du four ? Une friandise de fin de diner ? Pas du tout. Un no-show, c’est le jargon qu’on utilise dans la restauration pour d\u00e9crire un client […]<\/p>\n","protected":false},"author":5,"featured_media":39684,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"pgc_sgb_lightbox_settings":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[41],"tags":[],"class_list":["post-39719","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite","et-has-post-format-content","et_post_format-et-post-format-standard"],"yoast_head":"\n10 coups de fil avant de trouver un resto, c\u2019est fini ! | Horeca Magazine<\/title>\n<meta name=\"description\" content=\"Horeca Magazine | 10 coups de fil avant de trouver un resto, c\u2019est fini !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/horecamagazine.be\/fr\/10-coups-de-fil-avant-de-trouver-un-resto-cest-fini\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 coups de fil avant de trouver un resto, c\u2019est fini ! 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